To create the system, the team had a preliminary understanding of their target users, but further research was imperative since this was an innovative approach to data analysis. We initiated our research by conducting field visits to the mine, observing the existing production control procedures, studying the personnel involved, and gathering information about the tools and devices used daily to do their job. 

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To gather insights for the project, we employed a range of user experience (UX) research methods, including: observation (fly-on-the-wall), in-depth interviews with heavy machinery operators, supervisors, mine managers, and control room personnel outside the mine. We also administered surveys and conducted card sorting activities to determine the information hierarchy for various roles. Furthermore, we held multiple meetings where we presented low and high-fidelity mockups to volunteer users from different roles, allowing us to validate and iterate on the screen structure before implementation.